SHIPPING INFORMATION

Orders will take within 24-48 hours to process. Please note that we do not ship on Saturdays, Sundays or US holidays.

Occasionally, items may be out-of-stock or backordered. You will be notified in both instances, and in the event of a backorder, will be provided an approximate date of shipment. You will be informed if an item is backordered when you add it to your basket or within 10 days of placing your order.

Shipping Times

Shipping is via UPS Ground. Transit time may vary for orders shipping to Alaska, Hawaii, Puerto Rico and all other destinations outside of the contiguous U.S.

Backorders & Cancellations

If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be notified if an item is backordered when you add it to your basket or within ten days of placing your order. You will also be given an approximate date of shipment. You will not be charged for backordered items until they ship.

In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If you would like to cancel a backordered item, please email info@ellajayms.com.

If an item is cancelled from your order for any reason, you will not be charged for the item.